PROACTIVE BUSINESS IT SUPPORT
Managed IT Services for Middle Tennessee Businesses
We help your organization plan, install, monitor, and manage the technology your team depends on every day. From help desk support and system administration to long-term IT planning, our managed IT services keep your business organized, secure, and moving forward.
Managed IT Built Around Your Business
Plan IT | Support Users | Manage Systems | Monitor Devices | Reduce Downtime
WHAT MANAGED IT INCLUDES
Managed IT Solutions That Keep Your Technology Moving
Managed IT gives your organization the support of an IT department without having to build one internally. We help manage the systems, users, devices, and planning that keep your business technology organized and reliable.
IT Planning
Prepare for growth, hardware replacements, software changes, security needs, and future technology projects with guidance from a team that understands your environment.
Help Desk Support
Give your employees a reliable place to turn when they need help with workstations, accounts,, software, email, and everyday IT issues. Our team is on call 24/7 to support your needs.
System Administration
Keep servers, endpoints, Microsoft 365, user accounts, permissions, policies, and business applications properly managed and maintained.
Monitoring & Maintenance
Monitor devices, backups, network health, and system performance so issues can be found earlier and downtime can be reduced.
SERVICE AGREEMENT OPTIONS
Managed IT Support at the Level Your Business Needs
Every organization needs a different level of IT support. We offer managed IT service agreement options ranging from base monthly coverage with billed support hours to comprehensive support that includes after-hours, weekends, and holidays.
01
Base Support
Monthly agreement with support billed hourly
Best for: lower volume support
02
Remote Unlimited
Unlimited remote support with onsite support billed hourly.
Best for: everyday user support
03
Full Support
Unlimited remote and onsite support during standard coverage hours.
Best for: higher support needs
04
Complete Coverage
Unlimited support including after-hours, weekends, and holidays.
Best for: extended operations
Not sure which level fits your business?
OUR APPROACH
How We Manage Your IT Environment
We take the time to understand your organization, document your environment, support your users, and continually improve the technology your business depends on.
01
Understand Your Environment
We make it a point to understand your business context as well as your technology. This allows us to better understand your risks, priorities and needs.
02
Document & Organize
We document key systems, users, devices and backups to make your network easier to manage and centralize licensing so that no licenses are forgotten.
03
Support & Maintain
Our team helps resolve day-to-day issues, manage users, maintain systems, and keep your business technology running properly with 24/7 support you can trust.
04
Improve Over Time
As your business grows we grow with you. We help to plan upgrades, reduce recurring issues, strengthen security, and keep IT aligned with your goals.
YOUR IT TEAM
Support From System Administrators Who Know Your Network
We believe that IT is built on trust that is why our clients are assigned system administrators who take the time to understand their users, devices, systems, and business needs. That familiarity helps us provide faster support, better planning, and more consistent long-term IT management.
Jeremy Hinrichs
Network Administrator | 2015
Zachary Miller
Network Administrator | 2022
Ben Ortez
Network Administrator | 2023
Jarod Williams
Network Administrator | 2024
