Call and Contact Centers

INETCO provides simple call center solutions for operators and small inbound call groups to large enterprise contact centers handling inbound calls, outbound campaigns, e-mail and fax queuing. INETCO partners with NEC to provide our InDepth and InDepth Lite call center applications as well as our UCB Contact Center applications for those needing an advanced blended set of solutions for the call center agents.

InDepth

InDepth provides call centers with Inbound call routing, multiple agent and department logins, extensive call center statistics and reporting, wallboards and status updates, and an intuitive efficient management interface. Designed for the small call center application, InDepth provides enhanced call center features at a fraction of the cost of other call center applications

UC for Business

NEC’s UC for Business (UCB) is a perfect unified communications (UC) solution for small to medium-sized businesses. This single server solution is designed to optimize communications through the convergence of communication channels and business processes. It enables businesses to collaborate more effectively across the enterprise and helps to improve overall productivity.

  • Single server environment enables simplified administration.
  • Rich Presence provides valuable information on people’s whereabouts and availability.
  • Desktop telephony and Microsoft© Office Outlook® integration simplifies call handling and enables users to manage all their communications from their desktop.
  • Sophisticated contact center and operator functionality addresses the unique requirements of these important customer touch points.
  • Third-party integration allows organizations to connect UCB with other business applications easily and cost-effectively.

UCB means less IT infrastructure, less complexity and less drain on resources. With UC for Business, businesses can meet all of their users’ needs, implement an enterprise-wide unified communications solution and minimize total cost of ownership.

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